Privacy policy
Last updated: October 1, 2026
EPSONKSMARTTECH GUIDES, operated by EPSON K SMART TECHNOLOGIES, provides this store and website, including its information, content, features, tools, products, and services (the “Services”). Our store is powered by Shopify.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our digital products, use the Services, or communicate with us.
For personal information we control, EPSON K SMART TECHNOLOGIES is the responsible business. If this Privacy Policy conflicts with our Terms of Service, this Privacy Policy governs the collection, use, and disclosure of personal information.
Personal Information We Collect
“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymised so that you cannot reasonably be identified.
Depending on how you interact with our Services, we may collect:
- Contact information: Your name, email address, telephone number, and billing address.
- Payment and transaction information: Payment method, payment confirmation, order details, and refund information. Shopify and our payment providers process payment credentials in accordance with their own privacy and security practices.
- Account information: Information you provide when creating or managing an account, including your preferences and settings.
- Shopping information: Products you view, add to your cart, or purchase, along with your order history.
- Digital delivery information: Records relating to delivery of your digital products and, where recorded by our delivery service, access or download activity.
- Communications: Information you provide when contacting us about an order, download, refund, privacy request, or other enquiry.
- Device information: Your IP address, browser type, device details, network information, and other identifiers.
- Usage information: How you navigate and interact with our website and Services.
How We Collect Personal Information
We collect information:
- Directly from you, when you place an order, create an account, contact us, or otherwise provide information.
- Automatically, when you use our Services, through cookies and similar technologies.
- From service providers, including Shopify, payment processors, and digital delivery providers that support our store.
- From partners or other third parties, where permitted by applicable law.
How We Use Personal Information
We use personal information for the following purposes:
Providing and improving our Services
To process payments, fulfil orders, deliver digital products, manage accounts, remember preferences, provide download assistance, process refund requests, and improve our website and customer experience.
Communicating with you
To send order confirmations, delivery instructions, service updates, and responses to your enquiries.
Marketing and advertising
Where we carry out marketing activities, we may use information to send promotional communications or display relevant advertisements, subject to applicable consent requirements and your preferences. You can unsubscribe from promotional emails at any time.
Security and fraud prevention
To protect accounts, investigate suspicious transactions, prevent fraud, and maintain the security of our Services.
Legal and administrative purposes
To maintain necessary business records, comply with legal obligations, respond to lawful requests, resolve disputes, and enforce our terms and policies.
Where applicable, we process information to fulfil our contract with you, comply with legal obligations, pursue legitimate business interests where permitted, or act on your consent. Where processing relies on consent, you may withdraw it.
Cookies and Similar Technologies
Our Services use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and, where enabled, support marketing and advertising.
Where required by law, we request consent before using non-essential cookies. You can manage available preferences through our website’s privacy controls or your browser settings. Disabling certain cookies may affect website functionality.
How We Share Personal Information
We may share personal information:
- With Shopify and service providers that support hosting, payment processing, digital delivery, customer support, analytics, security, and storage.
- With marketing and advertising partners, where those services are used and disclosure is permitted by law and your privacy choices.
- At your request or with your consent, including when you use third-party integrations.
- With affiliated businesses, where applicable and necessary for the purposes described in this policy.
- For legal or business purposes, including compliance with lawful requests, protection of rights, or a merger, acquisition, restructuring, or other business transaction.
Our Relationship with Shopify
Shopify hosts our store and processes information about your access to and use of the Services to operate and improve its platform.
Information submitted through our store may be shared with Shopify and service providers located outside your country of residence.
If Shopify enhanced features, including Shopify Network Intelligence, are enabled, Shopify may process information about your interactions with our store alongside information from interactions with other merchants and Shopify. For certain purposes, Shopify is responsible for that processing and for responding to related privacy requests.
You can learn more through the Shopify Consumer Privacy Policy and manage applicable rights through the Shopify Privacy Portal.
Third-Party Websites
Our Services may contain links to websites or platforms operated by third parties. Their privacy policies govern information you provide to them.
We do not control their privacy or security practices. Information you post publicly, including on social media, may be accessible to others.
Children’s Privacy
Our Services are not directed at children purchasing independently. If a child uses our Services, a parent or guardian should supervise their use and any purchase.
We do not knowingly collect children’s personal information without the consent or safeguards required by applicable law. If you believe a child has provided personal information inappropriately, contact us so we can investigate and take appropriate action.
Security and Retention
We use reasonable safeguards designed to protect personal information. However, no method of electronic transmission or storage is completely secure.
Please avoid sending passwords, full payment card details, or other sensitive information through ordinary email or other unsecured channels.
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, supporting customers, maintaining required records, meeting legal obligations, and resolving disputes. Retention periods depend on the type of information and applicable requirements.
Your Rights and Choices
Depending on applicable law and your circumstances, you may have rights to:
- Be informed about how your personal information is used.
- Access personal information we hold about you.
- Correct inaccurate or misleading information.
- Request deletion of information where applicable.
- Object to or restrict certain processing.
- Receive or transfer your information where applicable.
- Withdraw consent where processing relies on consent.
- Opt out of direct marketing and, where applicable, targeted advertising or certain data sharing.
To exercise your rights, contact support@epsonksmarttech.co.ke.
We may need to verify your identity before acting on a request. If an authorised representative acts for you, we may request evidence of their authority.
We will respond within the time required by applicable law and will not discriminate against you for exercising your rights.
You can unsubscribe from promotional emails using the unsubscribe link provided. We may continue sending necessary communications about your orders, account, or privacy requests.
Complaints
If you have concerns about our handling of your personal information, contact us using the details below.
You may also complain to the Office of the Data Protection Commissioner in Kenya or another relevant data protection authority. Information about Kenyan privacy rights is available from the Office of the Data Protection Commissioner.
International Transfers
Shopify and other service providers may store or process personal information outside Kenya or your country of residence.
Where international transfers occur, we will use the safeguards, consent, or other lawful arrangements required by applicable data protection law.
For transfers from the European Economic Area or United Kingdom, where applicable, these may include recognised contractual safeguards or transfers to countries recognised as providing adequate protection.
Changes to This Policy
We may update this Privacy Policy to reflect changes to our Services, privacy practices, or legal requirements.
We will publish the revised policy on this website, update the “Last updated” date, and provide additional notice where required by law.
Contact Us
For questions about this policy or to exercise your privacy rights, contact:
Store name: EPSONKSMARTTECH GUIDES
Legal business name: EPSON K SMART TECHNOLOGIES
Email: support@epsonksmarttech.co.ke
Telephone: 0790 940 482 / 0113 221 869
Business address: Biashara Street, Revlon Plaza, Mezzanine Floor, Door 6, Nairobi, Kenya
Opening hours — East Africa Time (UTC+3):
- Weekdays: 8:00 AM – 6:00 PM
- Saturdays: 8:00 AM – 6:00 PM
- Public holidays, except Sundays: 9:00 AM – 5:00 PM
- Sundays: Closed
You may email our support team at any time. For questions about an order, download, or refund, include your order number. We aim to respond to general support enquiries within two business days. Privacy rights requests will be handled within the periods required by applicable law.